Liaison between staff and management is an important function in a well-run organisation. This means staying in touch with staff and hearing staff — a task that often rests with HR.

 

The risks surrounding and arising from poor communications range from health and safety issues to considerable financial loss for a business.

 

Key elements of effective communication in the workplace include: Regular, directed conversations with/between staff; Email, internet, intranet; Hard copy correspondence; HR files and records; Surveys and feedback; Staff handbooks; Meetings; Committees; and Systems for knowledge management.