All employees will need digital and soft skills, recruitment experts warn

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All employees will need digital and soft skills, recruitment experts warn

All employees and job-seekers will need to possess digital skills, be will need to able to problem solve and to collaborate, owing to the spread of “digitalisation” through organisations, a recruitment expert has warned.

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All employees and job-seekers will need to possess digital skills, along with problem solving and collaboration-skills, owing to the spread of “digitalisation” through organisations, a recruitment expert has warned. 

Kate Donovan, Global Recruitment Process Outsourcing President for ManpowerGroup Solutions presented on the topic of “human solutions for the skills revolution” at the Australasian Talent Conference 2018

She spoke about the transformation of businesses from traditional infrastructure pipelines towards models where value is created through capturing, analysing and exchanging data on “platforms”. She also spoke of the need to identify in-demand skills and upskill workers.

Ms Donovan expressed the need to help people to upskill and future-proof themselves in a fast-changing world as “the defining challenge of our time”. 

She told conference delegates to hire for learning ability, to identify skills adjacencies, and to develop digital leaders. 

Ms Donovan suggested that automation is good news for job seekers, if they have the appropriate skills, as only 12% of employers expect to reduce their workforce as a result of digitisation.  

She noted that human strengths, particularly “soft skills” such as communication, collaboration, problem solving, leadership, management and customer service are hard to find but are highly valued in the digital age. 

Her views on soft skills were somewhat backed-up by a subsequent speaker. Air Commodore Sue McGready, who is also the Director General of Defence Force Recruiting. Air Commodore McGready told delegates that soft skills are challenging to identify but are essential in organisations where people are the most critical asset. She added that the defence force has developed a unique tool to help identify those skills. 

Air Commodore McGready explained the challenges that her department is facing and how best to identify and consider an individual’s soft skills in areas such as risk assessment, prioritisation, and problem solving.

The defence force has developed a virtual recruitment experience called “Category 5”. It is a disaster relief simulation using virtual reality. The game serves two purposes: to showcase the ADF as a high tech employer of choice for potential employees, and for providing real-time, personalised job recommendations to users.

By immersing players in simulated game play, behavioural data is captured in real time. The system can measure risk assessment, task prioritisation and problem solving. While not used as a formal assessment tool, the predictive algorithm can match each player to priority job roles. Recruiters can then initiate career conversations and discuss potential roles.

A range of factors are taken into consideration by the algorithm when providing a score for users. It looks at the behaviour of users during play, including what they look at; how quickly they solve puzzles; whether they pay attention to briefings; their interaction with objects; their exploration tendencies and any tendencies to use force. 

Ms Donovan and Air Commodore McGready both presented at the Australasian Talent Conference 2018, which was held in Sydney on June 20 and 21. WorkplaceInfo attended the event as a guest.
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