Demand surges for FWO services: annual report

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Demand surges for FWO services: annual report

The Fair Work Ombudsman resolved nearly 27,000 requests for assistance involving a workplace dispute in the past financial year, its annual report reveals.

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The Fair Work Ombudsman’s annual report for the 2016/17 financial year has been tabled in the Commonwealth Parliament.
 
It shows that people are more interested than ever in knowing their workplace rights and obligations. The FWO recorded a 25 per cent increase in the number of new online My Account registrations compared to the previous financial year and visits to the website increased by 7 per cent to a total of 16,328,246.
 
In the 2016/17 financial year, the Ombudsman resolved nearly 27,000 requests for assistance involving a workplace dispute, a 9 per cent increase on the 2015/16 financial year. 

Dispute resolution time reduced


The FWO’s focus on early intervention – by providing employees and employers with tailored education and dispute resolution services – has seen the average time taken to resolve a request for assistance involving a workplace dispute reduce to 15 days, compared with 19 days in 2015/16.
 
The 2016/2017 financial year also saw the agency better targeting its compliance activities to focus on businesses, brands and sectors of the labour-market where analysis and intelligence gathering activities indicate serious and systemic non-compliance may exist.
 
The increased sophistication of an intelligence-led approach has contributed to a 12 per cent increase in the total number of enforcement tools used by the agency, with a total of $30.6 million recovered for more than 17,000 employees.
 
View the annual report here
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