590 ANZ jobs go offshore, ‘highflyers’ go to Disneyland

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590 ANZ jobs go offshore, ‘highflyers’ go to Disneyland

The ANZ bank is planning to shed 590 more call centre jobs, sending them to the Philippines and New Zealand, according to leaked internal documents.

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The ANZ bank is planning to shed 590 more call centre jobs, sending them to the Philippines and New Zealand, according to leaked internal documents.

However, the bank spent $750,000 sending ‘high achievers’ to Disneyland in April as a reward.

An internal ANZ report leaked to the media showed the bank is planning to shut its Mulgrave call centre in Melbourne at a cost of 340 jobs. Another 250 positions will be lost at the company’s office in South Melbourne.

The cuts are coming despite ANZ posting a $3.2 billion profit in the six months to 31 March.

There will be 340 jobs lost in the eastern suburbs base, while 250 roles will go at the company’s office in Dorcas St, South Melbourne.

Confidential

The document was a confidential briefing to ANZ chief executive Phil Chronican by the company’s general manager of ANZ Direct, Sue Jeffrey.

‘Given the success of the NZ transitions and the collections pilot in Manila, we are recommending moving towards a footprint of 40% Australia, 30% NZ and 30% Manila over a 3–5 year period,’ the document said.

‘Manila will provide basic service capability, moving up the complexity curve as the hub matures.

‘We will consolidate to one site, with Mulgrave likely to close.’

ANZ spokesman Stephen Ries said that the document was only a plan, and no final decisions had been made.

Contempt
 
However, Finance Sector Union national secretary Leon Carter said the bank had contempt for its workforce and did not practice what it preached in its ‘We live in your world’ advertising campaign.
 
He said anything less than a guarantee from Chronican that the jobs were safe was a death knell for local workers.

‘I don’t think they live in our world and they certainly don’t live in the world of their workforce,’ Carter said.
 
‘ANZ has outshone the big four banks when it comes to slashing and burning jobs.’

On the union’s website Cater said ANZ’s greed ‘knows no bounds’.

He said political leaders should stand up and oppose the offshoring of jobs.

Union research has shown about 20,000 service jobs go offshore each year and between 700,000 and 1 million jobs will go over the next three decades.
 
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