Telstra jobs go to Filipino workers

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Telstra jobs go to Filipino workers

Hundreds of Telstra customer service jobs lost this week will go to workers in the Philippines, the CPSU has claimed.

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Hundreds of Telstra customer service jobs lost this week will go to workers in the Philippines, the CPSU has claimed.

Community and Public Sector Union (CPSU) National Secretary, Stephen Jones, said Telstra managers were secretly in The Philippines this week helping American labour-hire company Teletech to set up the new operation.

'Short term measure'

However, Telstra says the 244 redundancies are part of a customer service revamp announced in June, and that the use of foreign workers is a short-term measure.

Jones said the sacked Australian workers are employed in customer service support dealing with bill problems, services, problems with contractors and sales support.

'We have concerns with the quality of the service [provided by overseas workers] and issues with information sent offshore that certainly will not be under the jurisdiction of Australian law,' he said.

Jones said the redundancies 'make a mockery' of Telstra commitment to keep staff and investment in Australia.

New technology

Telstra announced in June it would make 244 staff redundant because new technology and more efficient customer service processes replaced them.

A Telstra spokeswoman said overseas Teletech staff would be used in the transition to the new system for 'back-of-house' work such as data entry.

'Telstra can guarantee that any customer calling into a Telstra call centre will be talking to a staff member located in Australia, unlike many of our competitors,' she said. 'The same strict rules apply to our industry partners regarding the privacy of customer data.'

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