Westpac staff wait to hear on jobs going offshore

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Westpac staff wait to hear on jobs going offshore

Almost 500 Westpac staff at the bank’s service centre in Western Sydney are waiting to hear this week whether their jobs will be sent offshore to India, along with the personal details of thousands of customers.

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Almost 500 Westpac staff at the bank’s service centre in Western Sydney are waiting to hear this week whether their jobs will be sent offshore to India, along with the personal details of thousands of customers.

The service centre’s 485 staff at a Westpac service centre in Western Sydney are nervously awaiting the outcome of a closed-door review of the Transactions and Unsecured Lending staff.

The review began almost six weeks ago, and an announcement is expected this week.

The Finance Sector Union (FSU) says many of the 485 staff have worked for Westpac all their working lives, some for as many as 30 years. It says Westpac has not promised that staff who lose their jobs will be redeployed.

Security concerns

Based in Sydney's west, the staff oversee a secure service centre which houses sensitive customer and business data from the 632 Westpac banks across Australia.

The FSU says that while the company says the information will be housed in Australia, documents to be scanned in Australia then accessed from India for processing.

The union says critical information like bank details, license numbers, and passport details could be accessed in potentially insecure environments overseas, where information controls are much weaker than in Australia.

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